Customer Support

How Can We Help You?

Our friendly support team is here for you. Reach out any time — we typically reply within 24 hours.

Product Email Support
Every email is handled by our friendly support team. We'll get back to you as soon as possible.
support@novabotanic.com
Reply within 24 hours
Order Self-Service
For billing, refunds, and order management, visit our payment partner's support portal directly.
Contact DigiStore24
Shipping Information
We ship worldwide. Free shipping on all US orders.
Destination Shipping Fee Est. Delivery
🇺🇸 United States FREE 5–7 business days
🇨🇦 Canada $15.95 10–15 business days
🇬🇧 UK & Ireland $15.95 10–15 business days
🇦🇺 Australia & NZ $15.95 10–15 business days

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Frequently Asked Questions

Quick answers to the most common questions our customers ask.

How do NovaBotanic formulas work? +
Our formulas harness clinically studied plant and mineral extracts, combined with targeted probiotics and nutrients, to address the root causes of wellness concerns — not just the symptoms. Each product is developed alongside health researchers and manufactured to the highest GMP standards.
Are NovaBotanic products safe? Any side effects? +
Our formulas are designed for adults of all ages and are made with ingredients proven safe in clinical studies. Every batch is independently tested for purity and potency. If you are pregnant, nursing, or taking prescription medication, consult your physician before use.
Is this a subscription? Will I be charged again? +
No. Every NovaBotanic purchase is a one-time payment. There are no hidden subscriptions, recurring charges, or automatic shipments. If you'd like to reorder in the future, simply place a new order at any time.
What if the product doesn't work for me? +
We stand behind every product with a 60-day, 100% money-back guarantee. If you are not fully satisfied for any reason, simply contact us and we'll arrange a full refund — no hassle, no questions asked. See our Refund Policy for details.
How many bottles should I order? +
Results build over time. Most customers see their best outcomes after consistent use for 3–6 months. We recommend stocking up on a multi-bottle bundle to lock in the lowest price and avoid running out mid-course.
Are NovaBotanic products FDA approved? +
Dietary supplements are not evaluated or approved by the FDA in the same way as pharmaceutical drugs. However, every NovaBotanic product is manufactured in an FDA-registered, GMP-certified facility in the United States, under strict quality control standards.
Can I buy NovaBotanic in stores? +
NovaBotanic products are only available through our official website at novabotanic.com. This allows us to guarantee quality, freshness, and authenticity on every order. If you see our products sold elsewhere, they may not be genuine.
Where can I find the ingredients list? +
Full ingredient labels, dosages, and scientific references for each product are available on the individual product pages and on our References page.