Our 60-Day Guarantee
If you aren't 100% satisfied with your purchase, you have 60 days after you receive your order to explore the benefits of the product and draw your own conclusions.
We believe deeply in the quality of our products. That's why we stand behind every order with a full 60-day money-back guarantee — no lengthy questionnaires, no hoops to jump through. If it's not right for you, we'll make it right.
All items purchased online can be returned within 60 days of the date they were received by you, for a full refund minus any original shipping fees.
How to Return Your Order
To receive a refund, you must send ALL items you received back to our warehouse. Partial returns are not eligible for a full refund. Please send your return to the address below:
19655 E 35th Dr #100
Aurora, CO 80011, USA
It is perfectly fine if you send your package on the 59th day of your 60-day guarantee period and we receive it several days later — what matters is the date you ship, not the date we receive it. We recommend keeping your tracking receipt as proof of shipment.
As long as you send back all purchased items, you can rest assured your refund will be processed within a few days of us receiving your package.
Return Conditions
To be eligible for a full refund, your return must meet the following conditions:
- The return is initiated within 60 days of the original delivery date.
- All items received in your order are included in the return shipment.
- Returned products are in good physical condition — not physically broken or damaged due to misuse.
- All accessories and components originally included with your purchase are included with your return.
We accept returns of all unopened items within 60 days for a full refund minus shipping fees. Opened items may also be returned within 60 days, provided all items from the order are returned together.
Situations Where Only Partial Refunds Are Granted
There are certain situations where only a partial refund may be approved. These include:
| Situation | Refund Eligibility |
|---|---|
| Books, CDs, DVDs, software, or similar media that has been opened | Partial Refund |
| Any item not in its original condition, damaged or missing parts for reasons not due to our error | Partial Refund |
| Any item returned more than 60 days after the original delivery date | Not Eligible |
| Items missing accessories or components originally included with the order | Partial Refund |
| Partial order returned (not all items shipped back) | Partial Refund |
The Refund Process
Once we receive your return, here is exactly what happens:
Card Expiry Note: Do not worry if your credit card has expired or you've received a new card since your purchase. We will process your refund and your bank will automatically deposit the funds to your current card.
Exchanges & Reshipments
We can only replace items if they are defective or damaged upon arrival. We do not offer exchanges for change-of-mind purchases or for a different product.
If you need to exchange a defective or damaged item for the same item, please follow these steps:
- Send us an email at support@novabotanic.com describing the defect or damage, and if possible, include photographs.
- Our team will review your request and provide further instructions on where to return the item for an exchange.
- Once we receive and inspect the returned item, we will reship the replacement product to you at no additional cost.
Important: Exchanges cannot be accepted beyond 60 days from the original delivery date. Please contact us promptly if you receive a defective or damaged product.
Shipping Fees for Returns
Please keep the following in mind when arranging your return shipment:
- Return Shipping Costs: NovaBotanic does not cover or reimburse return shipping costs. You are responsible for paying for your own return shipping.
- Original Shipping Fees: Original shipping charges paid on your order are non-refundable. Your refund will be for the product amount only.
- Tracking Recommended: We strongly recommend using a trackable shipping service or purchasing shipping insurance for return packages. We cannot guarantee that we will receive your returned item without proof of shipment.
- International Returns: For international customers, additional customs or import duties that may apply when returning items are the responsibility of the customer.
If the return is due to our error — such as a wrong item shipped or a product defective from manufacture — we will provide a prepaid return shipping label at no cost to you.
Late or Missing Refunds
If you have been approved for a refund but have not yet received it, please follow these steps before contacting us:
- Check your bank account — refunds can sometimes take 1–3 business days to appear after being processed.
- Contact your credit card company — it may take some time before your refund is officially posted, depending on your card issuer's processing times.
- Contact your bank — there is often some processing time before a refund is posted to your account.
If you have completed all of the above steps and still have not received your refund, please contact us at support@novabotanic.com and we will investigate immediately.
Getting a Refund Is as Easy as 1-2-3
Our refund process is designed to be as simple and stress-free as possible. Here's everything you need to do:
Frequently Asked Questions
Here are answers to the questions our customers ask most often about returns and refunds.
Contact Us About Your Return
If you have any questions or need our help with a return, exchange, or refund, our support team is right here, by your side. We aim to respond to all inquiries within 24 hours.
- Email: support@novabotanic.com
- Return Address: 19655 E 35th Dr #100, Aurora, CO 80011, USA
- Response Time: Within 24 hours on business days
When emailing us about a return, please include your order number and the reason for your return so we can assist you as quickly as possible.
Need Help With a Return?
Our support team is ready to guide you through the process — quickly and without hassle.
Contact Support