Shipping Policy — NovaBotanic

When you decide to purchase a NovaBotanic product, your order will be shipped within 24–48 hours after you have completed the order form and your payment has been confirmed.

Once your order is ready to leave our warehouse, you will receive an email with your shipping tracking ID and a link that allows you to check your shipment status anytime you like.

We take great pride in the quality of our products and our shipment procedures. All packages are inspected before dispatch, and our warehouse, machinery, and working areas are routinely cleaned and disinfected — because your health and satisfaction are our top priorities.

If at any time you have any questions, simply let us know by emailing us at support@novabotanic.com. We're here to help, any day of the week.

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Shipping Destinations & Delivery Times

Delivery Address	Shipping Fee	Estimated Delivery
🇺🇸 United States (Mainland)	$9.95 / FREE*	🕐 5–8 Business Days
🇺🇸 United States (Alaska & Hawaii)	$9.95 / FREE*	🕐 12–20 Business Days
🇨🇦 Canada	$19.95	🕐 12–20 Business Days
🇬🇧 UK & Ireland	$19.95	🕐 12–20 Business Days
🇦🇺 Australia & New Zealand	$19.95	🕐 12–20 Business Days

* FREE shipping is available on qualifying mainland USA orders depending on order quantity. Applies automatically at checkout.

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Frequently Asked Questions

Absolutely. We will deliver your order wherever you need it — at home, at work, or to any physical address including a PO locker. Simply enter your preferred shipping address at checkout, separate from your billing address.

For domestic orders (mainland USA), most packages arrive within 5 to 8 working days after being placed. Orders to Alaska, Hawaii, Canada, UK, Ireland, Australia, and New Zealand typically take 12 to 20 business days. Please allow a little extra time during peak seasons or public holidays.

Yes! After your order is dispatched (Monday to Friday), you will receive an email containing your shipping tracking ID along with a direct tracking link. Click on that link anytime to check the live status of your shipment. If you don't receive a tracking email within 48 hours, please check your spam/junk folder or contact us at support@novabotanic.com.

Don't worry — this happens! If you realise you've entered an incorrect shipping address, email us as soon as possible at support@novabotanic.com so we can update it before your order leaves our warehouse. We're available every day of the week. In cases where the shipment has already been dispatched, our customer support team will work with you to find the best possible solution.

If your order has not arrived within the estimated delivery window, please first check your tracking link for updates. Occasional delays can occur due to customs processing, carrier congestion, or local holidays. If your package appears stuck or lost, contact us at support@novabotanic.com and we will investigate and work to resolve it promptly.

We are continuously expanding our shipping coverage. If your country is not listed in the table above, please reach out to us at support@novabotanic.com and we'll let you know whether we can accommodate your order or provide a timeline for when shipping to your region may be available.

For international orders (outside the United States), your shipment may be subject to customs duties, import taxes, or fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping fee. We recommend checking with your local customs office if you have concerns before placing your order.

We're always happy to help. For any questions about your product, your order, or the shipping process, email us at support@novabotanic.com — any day of the week. Our team aims to reply within 24 hours.

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Processing TimeOrders dispatched within 24–48 hours of payment confirmation.

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Order TrackingTracking ID emailed once your order leaves our warehouse.

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Quality InspectedAll packages checked before dispatch. Warehouse routinely sanitised.

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Flexible DeliveryShip to home, work, or any valid physical address or locker.

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International OrdersCustoms duties may apply and are the buyer's responsibility.

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Not Happy? We've Got You.

Every NovaBotanic order is backed by our satisfaction guarantee. If something isn't right, we'll make it right.

View Refund Policy →

Fast, Reliable Delivery

Shipping Destinations & Delivery Times

Frequently Asked Questions

Not Happy? We've Got You.