Privacy Policy

👋 Introduction

Your privacy is very important to us at NovaBotanic. We want your experience on our website and across our services to be enjoyable, safe, and rewarding. We've created this Privacy Policy to demonstrate our firm commitment to privacy and security.

This Privacy Policy describes how NovaBotanic ("Company," "we," "our," or "us") collects information from all end users of our internet services — those who visit our site without accounts ("Visitors") and those who create accounts or make purchases ("Subscribers" / "Customers"). It explains what we do with the information we collect and the choices available to you.

We request that you read this Privacy Policy carefully. By accessing or using our website at www.novabotanic.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

📋 Information We Collect

In running and maintaining our website and providing our services, we may collect and process the following categories of data about you:

• Usage Data: Information about your use of our site, including details of your visits such as pages viewed, resources accessed, time spent, traffic data, location data, and other communication data.
• Voluntarily Provided Information: Information you provide when you register for an account, sign up for our newsletter, or make a purchase — such as your name, email address, billing address, and payment details.
• Communications Data: Information you provide when contacting us by any means, including email, chat, or telephone.
• Transaction Data: Details of products or services you have purchased from us, including order history, delivery addresses, and payment records.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Marketing and Communications Preferences: Your preferences for receiving marketing communications from us and your communication preferences.

⚙️ How We Use Your Information

We use the information we collect from you primarily to provide, maintain, and improve our services. Specific uses include:

• To process and fulfill orders, including sending order confirmations and shipping updates.
• To provide customer support and respond to your inquiries and complaints.
• To send you information you have requested relating to our products or services.
• To send you promotional information about our products and services where you have opted in to receive such communications.
• To notify you of any changes to our website, products, or services.
• To administer, test, and improve our website and the products and services we offer.
• To prevent and detect fraud, unauthorized access, or other illegal activities.
• To comply with applicable legal obligations and enforce our terms and conditions.
• To conduct data analytics and understand how our customers use our services.

🛒 Online Shopping

When you purchase products from NovaBotanic, you may be asked to provide contact information such as your name, postal address, email address, phone number, and credit or debit card information. This information is necessary to process your order and arrange delivery.

If you complete an order on behalf of someone else — such as a gift order sent directly to a recipient — you may be asked to provide information about that recipient, including their name, address, and phone number. Please exercise care when sharing third-party information and ensure you have their permission to do so.

Our products are sold and fulfilled in partnership with ClickBank, a registered retailer. CLICKBANK® is a registered trademark of Click Sales Inc., a Delaware corporation located at 1444 S. Entertainment Ave., Suite 410, Boise, ID 83709, USA, used by permission. ClickBank's role as retailer does not constitute an endorsement, approval, or review of these products or any claim, statement, or opinion used in their promotion.

We use the personal information you provide to process your order and share it only with outside parties we work with to fulfill that order (such as payment processors and shipping carriers).

🤝 Partners, Affiliates & Third Parties

Some products and services may be offered to Visitors and Customers in conjunction with affiliates, independent contractors, or non-affiliated partners. To provide some of these products and services, a partner may need to collect and maintain personal information independently.

We may share your personal information — including but not limited to your name, contact information, and purchase history — with our third-party partners, affiliates, and other companies for the purpose of providing you with relevant offers, promotions, and services. Specifically:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, order fulfillment, email delivery, data analytics, customer support, and marketing.
• Analytics Partners: We may share anonymized or aggregated information with analytics providers to understand how our website is used and to improve our services.
• Advertising Partners: We may share data with advertising networks and social media platforms to deliver relevant advertisements to you across the internet.
• Research Purposes: We may share information with third parties for the purpose of conducting research and analysis to improve our products and services.

These third parties are prohibited from using your personal information for any purpose other than as outlined in this Privacy Policy or as required by applicable law. We encourage you to review their respective privacy policies.

✉️ Responses to Email Inquiries

When Visitors or Subscribers send email inquiries to NovaBotanic, the return email address is used solely to answer the inquiry received. We do not use such email addresses for any other purpose, nor do we share them with third parties for marketing purposes, unless you have separately consented to such use.

If you contact us via our support email at support@novabotanic.com, we may retain the contents of your inquiry, your email address, and any information you provide, to assist with your issue and improve our customer service.

🍪 Cookies & Tracking Technologies

Cookies are small files placed on your device that allow us to recognize your browser and capture certain information. We use cookies where appropriate to gather information about your device and browsing behavior in order to improve our website and personalize your experience.

The types of cookies we use include:

• Essential Cookies: Required for the website to function properly, including maintaining your shopping cart and session state.
• Analytical / Performance Cookies: Allow us to recognize and count website visitors, understand how visitors move around our site, and improve our website performance.
• Functionality Cookies: Enable us to remember your preferences (such as language or region) to provide a more personalized experience.
• Targeting / Advertising Cookies: Record your visits to our website, the pages you visit, and the links you follow. We use this information to make our website and advertising more relevant to your interests.

Our website may use Google Analytics, Google Ads, Meta Pixel (Facebook), and similar third-party analytics and advertising tools. These services may collect information about your activity on our website using cookies and other tracking technologies.

We may use Remarketing with Google Analytics and Facebook to display ads on sites across the internet. Third-party vendors, including Google, may show our ads on sites across the internet based on your prior visits to our website.

You can manage cookie preferences and opt out of certain tracking:

• Adjust your browser settings to decline cookies. This can be done by activating the reject cookies setting in your browser preferences.
• Opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
• Customize Google Display Network ads at google.com/settings/ads.
• Opt out of interest-based ads from Facebook via your Facebook Ad Preferences.

Our website servers may also automatically log your IP address, browser type, and referring/exit URLs to analyze traffic patterns in an aggregated, anonymous manner. This information does not identify you personally.

🔐 Our Commitment to Data Security

The services and websites we operate have security measures in place to protect the loss, misuse, and alteration of information under our control. We use industry-standard security measures including SSL/TLS encryption, firewalls, and secure data storage practices.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized third parties from illegally obtaining this information.

In operating our website, it may become necessary to transfer data we collect from you to locations outside of your home country — including outside of the European Union or European Economic Area — for processing and storage. By providing your personal data to us, you agree to this transfer, storage, or processing. We take all reasonable steps to ensure your data is treated and stored securely, and that any international transfers are subject to appropriate safeguards.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we securely delete or anonymize it.

📢 Disclosing Your Information

We will not disclose your personal information to any other party except in accordance with this Privacy Policy and in the following circumstances:

• Business Transfer: In the event that we sell any or all of our business to a buyer, or in the event of a merger, acquisition, or corporate reorganization, your information may be transferred as part of the transaction.
• Legal Obligation: Where we are legally required by law, regulation, court order, or governmental authority to disclose your personal information.
• Fraud Prevention: To protect against and reduce the risk of fraud, unauthorized transactions, or other illegal activities.
• Enforcement: To enforce our Terms of Use, protect our rights, property, or safety, or the rights, property, or safety of others.
• Consent: Where you have provided express consent for us to share your information for a specific purpose.

👶 Children's Privacy

Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 (COPPA) and all other applicable laws regarding the privacy of minors.

We restrict our website and services to persons eighteen (18) years or older.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to remove that information from our records promptly. If you believe we have inadvertently collected such information, please contact us at support@novabotanic.com.

🌴 California Privacy Rights

This section applies to California residents and is provided in compliance with the California Online Privacy Protection Act (CalOPPA), the California Business and Professions Code, and the California Consumer Privacy Act (CCPA).

California residents have the following rights regarding their personal information:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: The right to opt out of the sale of your personal information to third parties.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
• Annual Disclosure Request: Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared your information for their marketing purposes during the previous calendar year.

To make a California privacy request, please send an email to support@novabotanic.com with the phrase "California Privacy Request" in the subject line, along with the domain name of the website you are inquiring about, and your name, address, and email address. We will respond within thirty (30) days of receiving your request.

The categories of personally identifiable information we may collect include:

1. First and last name
2. Home or other physical address, including street name and city or town
3. Email address
4. Telephone number
5. Payment information (processed securely by third-party payment processors)
6. IP address and online identifiers
7. Purchase and browsing history on our website
8. Any other information you voluntarily provide to us

🇪🇺 GDPR & International Users

If you are located in the European Economic Area (EEA) or United Kingdom, certain provisions of the General Data Protection Regulation (GDPR) and the UK GDPR apply to our processing of your personal data. Under these regulations, you have the following rights:

• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data in certain circumstances ("right to be forgotten").
• Right to Restriction of Processing: The right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: The right to object to processing of your personal data for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Our legal bases for processing your personal data include: performance of a contract (processing necessary to fulfill your orders), compliance with legal obligations, our legitimate interests (such as fraud prevention and improving our services), and, where applicable, your consent.

To exercise any of the above rights, please contact us at support@novabotanic.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

🏢 In the Event of Sale or Bankruptcy

The ownership of NovaBotanic may change at some point in the future. In the event of a sale, merger, public offering, bankruptcy, or other change in control, your information may be shared with the person or business that comes to own or control this site or its assets.

In such circumstances, we will take reasonable steps to ensure that any new owner continues to honor the terms of this Privacy Policy. We will notify you via email or a prominent notice on our website if such a change occurs and will describe the choices available to you.

Opting out of receiving marketing communications from third parties will not affect our right to transfer your information to a new owner, but your existing preferences will continue to be respected.

🔄 Revisions to This Policy

NovaBotanic reserves the right to revise, amend, or modify this Privacy Policy, our Terms of Use, and our other policies and agreements at any time and in any manner by updating this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Material changes to this Privacy Policy will be communicated by updating the "Last Updated" date at the top of this page and, where appropriate, by notifying you by email or by posting a prominent notice on our website prior to the changes becoming effective.

Your continued use of this website after any changes to this Privacy Policy are implemented constitutes your acknowledgment and acceptance of those changes.

📬 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the practices described herein, please reach out to us:

• Email: support@novabotanic.com
• Website: www.novabotanic.com
• Response Time: We aim to respond to all privacy-related inquiries within 24–48 hours.

⚕️ Medical Disclaimer & Results

The information we provide on this website is not intended to replace consultation with a qualified medical professional. We encourage you to inform your physician of any lifestyle changes you make and discuss them with him or her. For questions or concerns about any medical conditions you may have, please contact your doctor.

Statements on this website have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using our products.

Names and personal identifying information used in testimonials on this site may have been changed to protect the privacy of individuals. Results may vary: testimonials and reviews are not a guarantee of results. Individual results, including amount and time, will vary. No individual result should be seen as typical.